G2Phsyio was established to uphold the traditional values of physiotherapy, with a level of customer service and patient care unmatched within typical medical centres or physiotherapy clinics.
The goal of G2Phsyio is to provide a service to our patients under a brand they come to know, trust, and rely on – ensuring our primary values of customer service, patient experience and most importantly, evidence-based treatment practices are maintained.
We envisage G2Physio becoming the premier brand for Private Practice Physiotherapy within medical centres in the north-west region. We establish sound business relationships with already-established or new Medical Centres, to uphold the reputation of United Kingdom healthcare practices, while continuing our values of patient-focused treatment.
MSc, BSc (Hons), MCSP, HCPC, ACPOHE
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A frequent problem seen within allied healthcare is the lack of communication between the patient and the physiotherapist. Too often, the treating therapist does not provide a clear diagnosis or treatment plan for the patient, therefore leading to dissatisfaction. This is why G2Phsyio was established; to provide optimal health care with a customer service-focus. Located within medical centres, private and public corporations, we encourage patient compliance with direct lines of communication between referring GP and the treatment provider, but also effective communication between the therapist and patient.
The primary point of difference to typical physiotherapy clinics is G2Physio’s value on Patient Education. We passionately believe education is the most underestimated and under-used form of treatment. A frequent issue when speaking to GPs, Specialists, and other Allied Health professionals, is that the patient’s expectations do not meet that of the treating practitioner. Furthermore, empowering a patient through a clear and accurate diagnosis, providing visually exciting educational tools to explain their diagnosis, and giving them a clear and goal-driven treatment plan, are the ways G2Physio ensures patient satisfaction. Reoccurring feedback from patients indicates that the level of education we deliver far surpasses their expectation, driving their compliance, and G2Physio success.
G2Phsyio acknowledges that physiotherapy treatment is a necessary component of a patient’s injury or illness rehabilitation, or ongoing care. What is often overlooked by typical physiotherapy clinics is the Customer Service aspect of our profession. Positive patient experience is vital to establish rapport, a trusted relationship and active involvement in their own healthcare. This is where G2Physio excels; we not only treat the condition, injury, or illness, we treat the patient. We understand that ALL patients are unique, and as a result, tailor our communications to better suit their individual needs. As such, we continue to search for new ways to improve our Customer Service, thus solidifying our already outstanding reputation.